Acute and Aged Care Telecommunication Monitoring Solutions
We provide an integrated vendor management and support solution that covers a broad spectrum of technology – Telephony, Nurse Call, Access Control, CCTV, Cordless, and Wi-Fi. We focus on both the financial and operational needs of our customers. Already working with some of the largest providers in Australian aged care, Total Communications specialises in efficiently managing, installing and operating IT infrastructure specific to acute and aged care.
A Standardised Single Point of Contact - Any Solution / Any Time / Anywhere.
- 24/7 Help desk support
- Triaging to determine the appropriate resolution path.
- Managing the technical resources required to resolve the issues.
- Instruction and education for users.
- Outsourced MAC’s.
- Improve user experience & support.
We manage the critical technologies, so your staff can use their clinical knowledge for better decision making, empowering better patient care.
24x7 HelpDesk Service and Maintenance
Helping hospital & aged care organisations, with multiple locations and systems, make the most out of their existing infrastructure.
Our 24x7 single point of contact team triage an issue to determine the appropriate response and resolution path, managing the technical resources and contractors, instruct and educate users on system functionality, manage the Moves, Add's and Changes (MACs) and report on all interactions against agreed and known KPI's on a regular basis.
Our helpdesk systems can manage and monitor all your on site systems, detecting issues and respond and fix them before the local staff realise there is a problem to fix.
Speak to your local Paragon Care office, or contact our Total Communications Brand directly to learn more about our monitoring solutions.
Delivering the ultimate in healthcare, today and tomorrow.
TOTAL COMMUNICATIONS - MITCHAM
Unit 21, 21 Cook Road
Mitcham VIC 3132 Australia
Phone: 1300 726 226
E: service@totalcomms.com.au
W: totalcomms.com.au
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Speak to your local Paragon Care office to learn more about our monitoring solutions.