About Our Services

Paragon Care Service & Technology blends the expertise of the multiple service divisions allowing Paragon Care to offer anything from equipment repair and maintenance through to Total Equipment Management covering all your company’s biomedical engineering requirements.

With a dedicated technical support call centre and over 50 service engineers on the ground across Australia and New Zealand, Paragon Care offers you a one stop shop for all your service and technology maintenance needs.

Acute & Aged Care Telecommunication Solutions

We provide an integrated vendor management and support solution that covers a broad spectrum of technology – Telephony, Nurse Call, Access Control, CCTV, Cordless, and Wi-Fi . We focus on both the financial and operational needs of our customers. Already working with some of the largest providers in Australian aged care, Total Communications specialises in efficiently managing, installing and operating IT infrastructure specific to acute and aged care.

Total Communications have delivered more than 7000 systems to clients across the country and we continue to support some of Australia’s largest companies and government departments Australia wide.


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Biomedical Maintenance

Our extensive knowledge and skill base have enabled us to become leaders in our field supplying healthcare providers, medical practices and the general public with medical equipment completed with minimal delay.

Our team of field service engineers are also available to offer you these same services within your own premises.

— General diagnostic equipment

— Patient monitoring and critical care

— Physiotherapy equipment

— Theatre lights

— Infusion pumps

— Anaesthetic Equipment

— Defibrillators


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Equipment Contracts

Aimed at healthcare facilities and laboratories of various sizes, equipment contracts allow our customers to have peace of mind knowing that they can have a single unit or complete facility managed, and covered for Periodic or Remedial Maintenance.

As one of Australia’s largest medical service provider’s our contracts are tailored to suit your site, enabling us to provide rapid response times which results in minimal disturbance to your work flow.

Our on-site engineers will also assist you throughout your accreditation inspections maintaining and supplying comprehensive reports and service documentation.


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Laboratory, Pathology & Scientific Services

We provide comprehensive, preventative maintenance and repair services for a broad range of laboratory and scientific equipment. Our local team of engineering specialists will ensure your equipment is repaired and serviced, guaranteeing its working with minimal downtime to your laboratory.

— Pathology

— Automated chemistry analysers

— Refrigeration

— Centrifuges

— Incubators

— Water Baths

— Autoclaves

— Shakers and stirrers

— Customised scientific equipment


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Optical & Ophthalmic Services

The rapid progress of technology in ophthalmic imaging and surgical equipment requires skills of the highest order to maintain and update these systems. Precise measuring tools, advanced diagnostic imaging devices and surgical items such as lasers need to operate perfectly, so our Service Engineers are constantly training with suppliers to develop the knowledge and experience that our customers require, and have come to expect.

At all levels from individually fitted magnification aids to the most sophisticated laser and imaging systems, our Service team are able to combine their proficiencies to deliver excellent and efficient response no matter how great or small your need may be.

Our expertise includes complete practice installations, IT support, training, product updates and maintenance.

Through our manufacturing partners, we can also offer repair and refurbishment of ophthalmic surgical instruments, accessories and units. All work is carried out to the highest certification standards.


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Original Equipment Manufacturer (OEM) Service Partnership

The OEM service provides equipment manufacturers and their representatives with a professional and quality service representation.

We are well known amongst many OEM’s for leading the way with quality workmanship. We can provide OEM’s with a cost effective and quality solution by eliminating the service risks associated when entering a new market and covering territories where service personnel are scarce.

The service includes:

— Timely and cost effective service

— Local representation by a reputable company

— Qualified engineers

— Nationwide workshop facilities

— A workshop that complies with ESD and ISO 9001 policies and procedures


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Urology Imaging & Treatment

Providing service and support when you need it most. We understand the importance of delivering the highest levels of service to ensure that your patient lists are not disrupted. Our dedicated engineers can accommodate all your service, warranty and preventative maintenance requirements. All of our work is carried out by fully trained engineers to manufacturers certification, using genuine manufacturer parts only. So you can be sure that the service you receive is of the highest standard.

We provide comprehensive support with experienced engineers. Our extensive team includes clinical application experts, engineers and support professionals to address your situation from every angle.

From your first contact to your on-site training with our clinical applications staff, we are here to support you and make sure your needs are covered.


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